Privacy Policy
Last Updated: November 9, 2025
MedicalAffairsMentor.com is owned and operated by Rozen Consulting Pty Ltd (ABN 73 798 606 602), which is the data controller of your personal data.
We have adopted this Privacy Policy to explain how we collect, use, and protect your personal information. Please read this Privacy Policy before using our website or services.
Personal Information We Collect
When you visit MedicalAffairsMentor.com, we automatically collect certain information about your device, including your web browser, IP address, time zone, and how you interact with our website. We refer to this as "Device Information."
When you use our services, we may also collect:
- Contact information (name, email, phone number, organization)
- Professional information (role, career goals, leadership challenges)
- Assessment data (Perception Audit responses, EQi 2.0 results, coaching session notes)
- Scheduling information (meeting preferences, availability)
Payment Processing
Payment processing is handled by Stripe, our third-party payment processor. We do not store credit card details or payment information on our servers. Stripe's privacy policy governs how they handle payment data.
Third-Party Services
We use the following third-party services that may collect data:
- Calendly: Scheduling and booking system for discovery calls and coaching sessions
- Stripe: Payment processing for coaching programs
- Hostinger: Website hosting and server management
- Email service provider: For program communications and updates
Each service has its own privacy policy governing their use of data.
Why We Process Your Data
We process your personal data to:
- Provide coaching services and professional development programs
- Schedule and conduct discovery calls and coaching sessions
- Process payments for services
- Communicate about your program progress and deliverables
- Maintain records for professional standards and continuity of care
- Respond to inquiries and provide customer support
- Improve our website and services
Professional Coaching Data
For coaching clients, we collect assessment results (including Perception Audit and EQi 2.0 data), session notes, and development plans. This data is:
- Stored securely on password-protected systems
- Accessed only by your assigned coach
- Used solely for providing coaching services
- Kept confidential except as required by law
Data Retention
We retain personal data only as long as necessary:
- Contact inquiries and discovery calls: 2 years
- Client coaching records and assessments: 7 years after program completion (to maintain professional standards and program continuity)
- Email communications: Until you unsubscribe or request deletion
- Website analytics: 12 months
Your Rights
If you are a European resident, you have the following rights:
- The right to be informed about data collection
- The right to access your personal data
- The right to rectification of inaccurate data
- The right to erasure ("right to be forgotten")
- The right to restrict processing
- The right to data portability
- The right to object to processing
- Rights regarding automated decision-making and profiling
If you are an Australian resident, you have rights under the Australian Privacy Principles to access and correct your personal information.
To exercise any of these rights, please contact us at leon@medicalaffairsmentor.com.
International Data Transfers
Your information may be transferred to and processed in countries outside your country of residence, including Australia and the United States, where our servers and service providers are located. We ensure appropriate safeguards are in place to protect your data during these transfers.
Email Communications
We may send you emails about:
- Your coaching program schedule and deliverables
- Responses to your inquiries
- Occasional updates about services (you can unsubscribe at any time)
You can opt out of marketing communications by clicking "unsubscribe" in any email or contacting us directly. You cannot opt out of essential service communications related to active coaching programs.
Information Security
We protect your information using reasonable administrative, technical, and physical safeguards. This includes:
- Secure, password-protected systems
- Encrypted data transmission
- Limited access to personal data (coaching staff only)
- Regular security reviews
However, no internet transmission is completely secure. We cannot guarantee absolute security of data transmitted to our website.
Links to Other Websites
Our website may contain links to third-party websites. We are not responsible for the privacy practices of other websites. We encourage you to read the privacy policies of any website you visit.
Legal Disclosure
We will disclose information if required by law, such as to comply with a subpoena or court order, or when we believe disclosure is necessary to:
- Protect our legal rights
- Protect your safety or the safety of others
- Investigate fraud or illegal activity
- Respond to government requests
Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last Updated" date.
Contact Information
If you have questions about this Privacy Policy or wish to exercise your data rights, please contact us:
Email: leon@medicalaffairsmentor.com
Business Name: Rozen Consulting Pty Ltd
ABN: 73 798 606 602
For data protection inquiries, please include "Privacy Request" in your email subject line.